FAQs

Questions owners ask us

When do I get my rent each month?

By the 20th of every month, paid straight to your account, with a statement showing what came in and what went out

How do I switch property management companies?

Give your current manager notice under your agreement, and we handle the rest: leases, keys, deposits, records and introductions to your tenants. Their leases stay in place.

Do you mark up maintenance?

No. Repairs are billed at cost, with nothing added.

How do you screen tenants?

Every applicant goes through credit, income, employment and reference checks, using Tenant Turner's screening.

What's included in your property management fee?

Tenant finding and screening, leases and renewals, rent collection, maintenance coordination, inspections, financial reporting and 24/7 live support.

Do you manage properties in St. Albert?

Yes, with the same team, owner portal and service as in Edmonton.

What People Are Saying About Us.

      EXCELLENT  
   Based on 42 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Omar N 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thank you to the BestStep team for your work to support both Tenants and Landlord.
It is something a tough job but I know the Team always has the willingness to solve the gaps.
It is not about being Perfect but the mindset to become one day Perfect! Well done BestStep Team.
I will keep pushing you for highest quality and standards. However I will be part of the solutions not part of the problem!
  
 
      Posted on Google  
   
   Lyndon S 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have been working with this company for a year and it's been outstanding I'm a real estate agent and my clients are very happy
  
 
      Posted on Google  
   
   Joshua G 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent to deal,  with our Landlord Max is absolutely amazing & very helpful with everything we need ! Would highly recommend
  
 
      Posted on Google  
   
   Edmundo r 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great administration and superb handyman crew
  
 
      Posted on Google  
   
   Mariya J 
 
 
 
 Trustindex verifies that the original source of the review is Google. Highly recommend best step. Besheer is amazing and explained everything very thoroughly.
  
 
      Posted on Google  
   
   Emily 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very kind on move in. Quick and easy. :)
  
 
  
  
 
     Verified by Trustindex  Trustindex verified that these reviews were published on Best Step Real Estate Service Ltd's Google Business Profile. Learn more